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FAQ

Q : What is the currency on your website? 
The currency on our site is USD.  
 
Q : Where do you ship from? 
Everything is shipped from mainland China, the fastest way is by DHL about 5-7 days to delivery. Please understand there is NO next day delivery service when you order from China.
 
Q, What Payment methods do you accept?

We can accept Visa/Master card, Amex Card, PayPal. For other payment methods, please contact us.


Q : Is the Payment secured here?

Yes, we won't store your credit card information and can not read your full card number. Your personal information are only used for this purchase. It is secured when you pay online. 


Q : Can I pay you on arrival (COD)?

I wish we could do international Cash On Delivery, however there is NO SUCH WAY in the world. So, NO. NO COD. 

Q: How long it takes for you to handle my order after payment ? Can you ship it right away?

We will need 2-3 business days to handle your order. Sometimes we have overload orders, and we need to do proper Quality Control process for each order. It will takes some time, because not every products are in a perfect condition. Sometimes we need to return to the factory to replace with a good one. Be patient, and keep in touch. If you are really rushing, Wecan't process your order.


Q : Do you provide tracking number ?

Yes 100%.  And when gou received the tracking number, sometimes it hasn't showed up any status on the tracker yet, it will need 1-2 days especially when we submit your package on weekend. 

Q : I track my order and seems there is no movement / strange status / clearance even etc. What should I do?

DO NOT CALL DHL, EMS or any logistic company related to your shipment for any reasons. Contact us, communicate and just relax. Keep in mind, sometimes we use regular postal office to make it safe, and mostly they are very slow. Do not panic, relax, and call us for any matters. 

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